Help and support
A question about a request, an offer or your data? Here is how to reach us and what you can do yourself.
Contact us
Email [email protected]. Customers and businesses alike: tell us the email address used for your request or account. Never send us a password, card number or ID document.
Help for customers
- Your request is confirmed by a link emailed to you. Nothing goes to businesses until you click it. Check your spam folder.
- Your offers appear on your request page (the link in your email), or ask your AI assistant if it created the request for you. You choose an offer on the Bidit website, or none.
- Bidit is free for customers.
Help for businesses
See For businesses and How it works. For an account, offer or billing problem, email the address above.
Cancel a request
Open your request page from the link in your email and use the "Cancel" button. Live offers expire and businesses that already bid are notified. If an AI assistant created the request, ask it to cancel. Otherwise, email us.
Stop receiving invitations (businesses)
- Every Bidit email has an "Unsubscribe" link. Open it and confirm, and your address is removed.
- On an invitation page, the "Not interested" button declines it and stops further invitations to that address.
- You can also email [email protected].
Privacy and erasure requests
To access, correct or erase your personal information, see the Privacy Policy, or email [email protected]. We respond within 30 days.